Privacy Policy
This Privacy Policy explains how Hulela Technologies collects, uses, stores, shares, and protects your personal information when you use our services.
Last updated: 31 July 2026
1. Introduction
Hulela Technologies ("Hulela Technologies", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, store, protect, and share information when you access or use our website, software platforms, applications, products, and related services (collectively referred to as the "Services").
Hulela Technologies is a software company based in the Republic of South Africa and provides software services to users worldwide. We are committed to processing personal information responsibly and transparently in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA), where applicable.
This Privacy Policy describes the types of information we collect, why we collect it, how we use it, the circumstances under which we may share it, and the rights available to you regarding your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal information.
If you do not agree with the practices described in this Privacy Policy, you should discontinue use of our Services.
2. Scope of This Privacy Policy
This Privacy Policy applies to all users who access or use Hulela Technologies' Services, including visitors to our website, registered users, customers, and individuals who interact with our products, platforms, or support channels.
This policy applies to information collected through:
- Our websites, web applications, and software platforms.
- User accounts created through our authentication systems, including email and password registration and third-party authentication providers such as Google Sign-In.
- Communications between you and Hulela Technologies, including support requests, feedback, and enquiries.
- Any other interactions where personal information is provided to us or collected through your use of the Services.
This Privacy Policy does not apply to third-party websites, applications, services, or platforms that may be linked to or integrated with our Services. Those third parties operate under their own privacy policies, and we encourage you to review their privacy practices before providing personal information.
By using our Services, you acknowledge that your information may be processed in accordance with this Privacy Policy, subject to applicable data protection laws and your rights under those laws.
3. Information We Collect
Hulela Technologies collects information that is necessary to provide, maintain, improve, and secure our Services. The information we collect depends on how you interact with our platform and the features you use.
Account Information
When you create an account or authenticate with our Services, we may collect information associated with your account, including:
- Your name or display name.
- Your email address.
- Your profile picture, where provided through authentication providers.
- Your authentication details and account identifiers.
- Information required to manage your account and provide access to our Services.
Profile and User-Provided Information
You may choose to provide additional information when using certain features of our Services. This may include profile details, preferences, feedback, or other information you voluntarily submit.
Technical and Usage Information
When you access our Services, we may automatically collect certain technical information, including:
- IP address and approximate location information.
- Browser type, device information, and operating system.
- Usage activity, interactions, and feature engagement.
- Performance, diagnostic, and security information.
Transaction and Payment Information
If you subscribe to paid services, we may collect information related to your subscription, billing status, and transactions. Payment details may be processed by third-party payment providers and we may not directly store complete payment card information.
Communications and Support Information
If you contact us, provide feedback, or communicate with our support team, we may collect the information contained in your communication, including your contact details and the details necessary to respond to your request.
User Content
If our Services allow you to create, upload, store, or share content, we may process that content to provide the requested functionality. The type of content collected will depend on the features available within the Services.
We aim to collect only information that is necessary for legitimate business purposes and to provide a secure and reliable experience for our users.
4. How We Collect Information
Hulela Technologies collects information through different methods depending on how you interact with our Services. We aim to collect information in a transparent manner and only where necessary for providing and improving our Services.
Information You Provide Directly
We collect information that you voluntarily provide when you:
- Create an account or sign in to our Services.
- Update your profile information or account settings.
- Subscribe to paid services or provide billing-related information.
- Contact us, submit feedback, or request support.
- Provide information when using specific features of our platform.
Information Collected Automatically
When you access or use our Services, certain information may be collected automatically through technical processes, including:
- Device and browser information.
- IP address and general usage information.
- Interaction with features, pages, and functionality within our Services.
- Security, performance, and diagnostic information.
Information From Third Parties
We may receive information from third-party services that you choose to use when interacting with our Services. For example, if you sign in using a third-party authentication provider such as Google Sign-In, we may receive information permitted by that provider based on your settings and authorisation.
We may also receive information from service providers that support our operations, such as payment processors, hosting providers, analytics providers, or security services.
Information Generated Through Use of Our Services
Some information may be generated as you use our Services, such as account activity, preferences, interactions with features, and technical logs. This information helps us understand how our Services are used, improve performance, and maintain security.
5. How We Use Your Information
Hulela Technologies uses the information we collect for legitimate business purposes, including providing, maintaining, improving, and securing our Services.
We may use your information for the following purposes:
Providing and Managing Our Services
- Creating and managing your user account.
- Authenticating your identity and providing access to features.
- Delivering the functionality and services you request.
- Managing subscriptions, payments, and account-related activities.
Improving and Developing Our Services
- Understanding how users interact with our platform.
- Identifying opportunities to improve user experience and functionality.
- Developing new features, products, and services.
- Testing and improving the performance, reliability, and security of our systems.
Security and Fraud Prevention
We use information to help protect our Services, users, and systems by detecting, preventing, and investigating security threats, fraud, abuse, unauthorised access, and other harmful activities.
Communication
We may use your information to communicate with you about your account, important service updates, security notices, support requests, and other information related to your use of our Services.
Legal and Regulatory Compliance
We may process your information where necessary to comply with applicable laws, regulations, legal requests, court orders, or to protect our legal rights and interests.
Personalised Experience
Where appropriate, we may use information to personalise your experience, provide relevant features, and tailor our Services according to your preferences and interactions.
We do not sell your personal information to third parties. We only use and share information as described in this Privacy Policy or where permitted by applicable law.
6. Legal Bases for Processing Information
Hulela Technologies processes personal information only where there is a lawful basis to do so. The legal basis we rely on depends on the nature of the information, how it is used, and the laws applicable to your location.
Providing Our Services
We may process your information where it is necessary to provide the Services you request, including creating your account, authenticating users, managing subscriptions, and delivering platform functionality.
Consent
Where required by applicable law, we may request your consent before collecting or processing certain types of personal information. You may withdraw your consent at any time, although this may affect our ability to provide certain features or services.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your privacy rights. This may include:
- Improving and developing our Services.
- Maintaining platform security and preventing abuse.
- Understanding usage patterns and improving user experience.
- Managing and operating our business effectively.
Legal Obligations
We may process personal information where necessary to comply with legal obligations, regulatory requirements, lawful requests from authorities, or to protect our legal rights.
Protection of Users and Our Services
We may process information where necessary to detect, investigate, and prevent fraud, security incidents, misuse of our Services, or activities that may harm our users, business, or technology infrastructure.
The specific legal basis for processing your information may vary depending on your location and the nature of your interaction with Hulela Technologies.
9. International Data Transfers
Hulela Technologies operates from the Republic of South Africa and provides Services to users worldwide. As a result, your personal information may be processed, stored, or accessed in countries other than the country where you reside.
These transfers may occur when we use third-party service providers, cloud infrastructure, authentication services, payment providers, analytics tools, or other technologies necessary to operate and improve our Services.
When transferring personal information across borders, we take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive protection consistent with applicable data protection laws.
International Service Providers
Some service providers we use may process information in jurisdictions outside South Africa. These providers may be subject to the privacy and data protection laws of the countries in which they operate.
Protection of Transferred Information
We aim to ensure that personal information transferred internationally is protected through appropriate contractual, technical, and organisational measures where required.
By using our Services, you acknowledge that your information may be transferred and processed in jurisdictions outside your own country, subject to the protections described in this Privacy Policy.
10. Data Retention
Hulela Technologies retains personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
The period for which we retain information may vary depending on:
- The type of information collected.
- The purpose for which the information was collected.
- Whether we have an ongoing relationship with you.
- Legal, regulatory, accounting, or security requirements.
- The need to protect our rights, resolve disputes, or enforce agreements.
Account Information
We generally retain account information while your account remains active or while it is necessary to provide our Services. If you request deletion of your account, we will take reasonable steps to remove or anonymise personal information, subject to applicable legal requirements and legitimate business needs.
Backup and Security Records
Some information may remain in backups, security logs, or records maintained for operational, legal, or security purposes. Where retained, such information will continue to be protected and will be deleted or anonymised according to our retention practices.
Deletion Requests
You may request deletion of your personal information by contacting us through our Contact page. We will review and process requests in accordance with applicable laws and may retain certain information where necessary to comply with legal obligations or protect our legitimate interests.
We aim to avoid keeping personal information for longer than reasonably necessary and regularly review our retention practices to ensure information is handled responsibly.
11. Data Security
Hulela Technologies takes the security of your personal information seriously and implements reasonable technical and organisational measures designed to protect information from unauthorised access, disclosure, alteration, loss, or misuse.
The security measures we use may include:
- Secure authentication mechanisms to protect user accounts.
- Access controls designed to limit access to personal information to authorised individuals and systems.
- Encryption and secure communication technologies where appropriate.
- Monitoring and security practices designed to detect and prevent unauthorised activity.
- Regular review and improvement of our security practices.
Account Security
You are responsible for maintaining the security of your account credentials and for any activity conducted through your account. You should use strong passwords, protect your authentication details, and notify us if you suspect unauthorised access to your account.
Limitations of Security
While we take reasonable steps to protect your information, no method of electronic transmission, storage, or processing is completely secure. We cannot guarantee absolute security of your information, but we continuously work to reduce security risks and improve our protections.
Data Breach Response
In the event of a security incident involving personal information, Hulela Technologies will take reasonable steps to investigate, contain, and address the incident. Where required by applicable law, we will notify affected users and relevant authorities.
12. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. Hulela Technologies respects these rights and provides reasonable mechanisms for users to exercise control over their information.
Your rights may include:
- Right to Access: You may request information about the personal information we hold about you and how it is processed.
- Right to Correction: You may request that inaccurate or incomplete personal information be corrected.
- Right to Deletion: You may request the removal of your personal information where permitted by applicable law.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
- Right to Object: You may object to certain types of processing where permitted by applicable law.
- Right to Data Portability: Where applicable, you may request your personal information in a commonly used and structured format.
- Right to Lodge a Complaint: You may have the right to raise concerns with an applicable data protection authority.
Exercising Your Rights
To exercise any privacy rights, please contact us through our Contact page. We may need to verify your identity before processing certain requests to protect your information and prevent unauthorised access.
We will review and respond to legitimate requests within a reasonable timeframe and in accordance with applicable laws.
Account Information Management
You may be able to update certain account information directly through your account settings or profile features provided within our Services.
Some information may be retained where necessary to comply with legal obligations, resolve disputes, enforce agreements, or protect the security and integrity of our Services.
13. Children's Privacy
Hulela Technologies' Services are not intended for children under the age of thirteen (13). We do not knowingly collect personal information from children below this age without appropriate consent or legal authorisation.
If you are under the minimum age requirement applicable in your location, you should not create an account or provide personal information through our Services unless permitted by applicable law and with the involvement of a parent or legal guardian where required.
If we become aware that we have collected personal information from a child below the applicable minimum age without the required consent, we will take reasonable steps to review and remove that information from our systems.
Reporting Concerns
If you believe that a child has provided personal information to Hulela Technologies in violation of this Privacy Policy, please contact us through our Contact page so that we can investigate and take appropriate action.
Parents and guardians are encouraged to monitor children's online activities and help ensure that appropriate privacy and safety practices are followed when using digital services.
14. Third-Party Services
Hulela Technologies may use third-party services, tools, and infrastructure providers to support, operate, secure, and improve our Services. These third parties may process certain information on our behalf in accordance with their own privacy policies and applicable agreements.
Third-party services we may use include, but are not limited to:
- Authentication and identity management providers used to create and secure user accounts.
- Cloud hosting and infrastructure providers used to operate and maintain our platforms.
- Payment processors used to manage transactions and subscriptions for paid services.
- Analytics and monitoring providers used to understand service performance and improve user experience.
- Communication and support tools used to assist users and respond to enquiries.
Third-Party Privacy Practices
Third-party providers operate independently from Hulela Technologies and may have their own privacy policies and practices. We encourage you to review the privacy policies of any third-party services you interact with.
User Responsibility
If you choose to access third-party services through our platform, you acknowledge that your interactions with those services may be governed by the terms and privacy practices of the relevant third party.
Hulela Technologies takes reasonable steps to work with reputable service providers and expects them to maintain appropriate safeguards for personal information processed on our behalf.
15. Changes to This Privacy Policy
Hulela Technologies may update this Privacy Policy from time to time to reflect changes in our Services, business practices, legal requirements, or privacy practices.
When we make changes, we will update the "Last updated" date displayed at the beginning of this Privacy Policy. Where changes are significant, we may provide additional notice through appropriate channels, such as our website, platform notifications, or other communication methods.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Your continued access to or use of our Services after changes to this Privacy Policy become effective means that you acknowledge the updated practices described in the revised Privacy Policy.
If you do not agree with any changes to this Privacy Policy, you should discontinue use of our Services and, where applicable, request deletion of your account and personal information.
16. Contact Information
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or how Hulela Technologies processes your personal information, you can contact us through our official contact page.
For privacy-related requests, including requests to access, correct, update, or delete your personal information, please provide sufficient details to allow us to identify your account and respond appropriately.
You can contact Hulela Technologies through:
We aim to respond to privacy-related enquiries within a reasonable timeframe and in accordance with applicable data protection laws.